In an emergency call 999 and ask for Police then Mountain Rescue
Scottish Mountain Rescue (SMR) is a membership organisation; we represent 25 Mountain Rescue Teams (MRTs) in Scotland.
SMR is a registered charity SC045003, and operates under a constitution and works to represent, facilitate and support member MRTs.
We are happy to answer any questions that you may have. For further information about our privacy policies please contact us by:
Writing to Scottish Mountain Rescue, Glenmore Lodge, Glenmore, Aviemore, PH22 1QZ
Calling us on 01479 861370
E-mailing us at firstname.lastname@example.org
Scottish Mountain Rescue is committed to protecting your personal information; so when you contact us (for whatever reason) we want you to be confident about how your personal information will be looked after and used.
The purpose of this policy is to let you know how we will process information we collect from you/about you or that you provide to us.
We collect information from you in the following ways:
When you interact with us directly: This could be if you ask us about our activities, register with us for an event, make a donation to us, subscribe to our newsletter, apply for a job or volunteering opportunity or otherwise provide us with your personal information. This includes when you phone us, visit our website, or get in touch through the post, or in person.
When you interact with us through third parties: This could be if you provide a donation through a third party such as JustGiving or Virgin Money Giving or one of the other third parties that we work with and provide your consent for your personal information to be shared with us.
Personal information we collect may include details such as your name, date of birth, email address, postal address, telephone number and credit/debit card details (if you are making a purchase or donation), as well as information you provide in any communications between us. You will have given us this information whilst making a donation, registering for our newsletter or for an event, or ask us about our activities or any of the other ways you interact with us.
We will use this information to:
Where consent is the appropriate legal basis for using your personal information we will use this only once we have your consent for the specific reason you have engaged with us.
There are other lawful reasons that allow us to process your personal information and one of those is called ‘legitimate interests’. This means that the reason that we are processing information is that there is a legitimate interest for Scottish Mountain Rescue to process your information.
Whenever we process your personal information under the ‘legitimate interest’ lawful basis we make sure that we take into account your rights and interests and will not process your personal information if we feel that there is an imbalance.
Some examples of where we have a legitimate interest to process your personal information are where we contact you about our work via post, use your personal information for data analytics, or for conducting research to better understand who our supporters are, improving our services, or for our legal purposes (for example, dealing with complaints and claims).
We ensure that there are appropriate technical, physical and organisational measures in place to protect your personal information both on-line and off-line.
Information that we hold on you will be stored securely and only be kept as long as is reasonable and necessary, and in-line with any statutory obligations placed on Scottish Mountain Rescue. The length of time we keep your information will depend on the reason why we have been or are processing your information.
The personal information we collect about you will mainly be used by our staff (and volunteers) at Scottish Mountain Rescue so that they can support you.
We may share your information:
We will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary. Once you no longer need our services we are legally required to keep records for a certain amount of time depending on the type of data that we hold. After this time we will securely destroy it according to our records retention and disposal procedures. Please contact us for further information on our retention periods.
You have a right to:
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