Shout is designed to be as easy to access as possible – there is no app or data required, no registration process, no fee. It is silent, free on the major UK networks, confidential and anonymous – anyone can send a text message any time of day or night wherever they happen to be in the UK.
- Connect by sending an SMS text message with the word BLUELIGHT to 85258.
- You will receive an automated response explaining how the service works.
- You will be connected to a trained Crisis Volunteer.
- The Crisis Volunteer will listen and you chat back and forth by text sharing what is comfortable.
- You will need to work with the Crisis Volunteer to address your immediate issues and agree an action plan to help with next steps
- You might be provided with information about other specialised charities and services to continue to get support.
Open the powerpoint slides to see an example of some test text exchanges.”